FAQ - frequently asked questions
Please take a look at the frequently asked questions about staying in our house. Perhaps your question has already been answered.
Yes. We can only confirm your booking after the deposit has been paid. When booking through our website, a deposit of 20% of the total price is required.
The final payment is due on the day of arrival. You can pay in cash or by credit or debit card.
If you arrive outside of the check-in times, the remaining amount must be paid 3 days before arrival - the key will then be left in a key box at the entrance.
Please contact us for the latter case.
When booking via our website, you can cancel free of charge up to 14 days before arrival. After that, a cancellation fee of 100% of the apartment price applies (excl. cleaning and resort tax)
The current booking conditions can be found at:
Yes. In this regard, contact us at:
Yes. We can offer you an extra bed (folding bed) for one additional person per apartment.
- Adults: € 23.70 per person and night (incl. tourist tax and service fee regional card)
- Children: € 20.00 per person and night
Please leave us a comment when booking if you would like an extra bed.
Arrival and departure
The normal check-in times are Friday, Saturday and Sunday from 4:00 p.m. to 7:00 p.m. In general, the apartments can only be occupied after they have been cleaned.
If you arrive later, please contact us on +43-664-1315404 or firstname.lastname@example.org.
We ask you to vacate the apartments by 9:30 a.m. at the latest.
Yes. For each apartment there is at least one free parking space available directly in front of the house.
Yes. You can make the final payment in cash on the day of arrival.
Yes, normally all VISA, Master and Maestro cards (credit and debit cards) work with our terminal.
It is possible to move into the apartments after they have been cleaned on the day of arrival.
If you arrive late, your keys will be left in a key box next to the entrance.
Next to the entrance is a key-box. You can use the box in the following cases:
- Late arrival - your key will be deposited there
- Depositing the key for other members of your group during your stay
- Returning the key if the reception is closed.
You will find your access data in your "Good journey" mail, which you will receive from us 4 days before your arrival.
The access code is your username and password at the same time!
The WLAN SSID is: AmadeeGuest
When you connect for the first time you will be automatically redirected to a login page.
Enter your access data there.
NOTE: Your device must be able to display the login page (webpage), otherwise you will not be able to connect to our network.
Yes. All our apartments have fully equipped kitchens including cookware, glasses, cutlery and plates.
Yes. Our apartments have toasters in the kitchens.
Yes. Our vacation homes have microwaves in the kitchens.
Yes. Our holiday apartments have dishwashers in the kitchens.
Kärnten Card / Sonnenschein Card
Yes. During the summer season, the Kärnten Card is included in our apartment prices.
Yes. During the summer and winter season, the Sonnenschein Card is included in our apartment prices.
Depending on the season, the Kärnten Card and/or the Sonnenschein Card are included in the apartment price.
We only charge you a service fee of €1.00 per adult (over 17 years) and night. This fee is collected in the name and on behalf of the tourism association.
Yes. The cards issued include all discounts and offers as they are offered on the Kärnten Card and Sonnenschein Card websites. You can find more details about the offers in the following links.
Information on the Kärnten Card:
Summer program: https://www.kaerntencard.at/sommer/en
Information on the Sonnenschein Card:
Summer program: https://www.badkleinkirchheim.at/en/sonnenschein-card-summer/
Winter program: https://www.badkleinkirchheim.at/en/sonnenschein-card-winter/
The Kärnten Card and/or Sonnenschein Card is valid for the duration of your stay in our house.
One card is issued per person - also for accompanying children or teenager.
Yes. A card will be issued for each arriving person who lives in our house.
You can buy the ski passes in our house on the day of arrival.
NOTE: Certain promotions (sunshine skiing 30% discount, 1-euro ski pass) are only available in our house.
No, photos are not required to issue ski passes.
No, there are no offers with included ski passes. But you can purchase the ski passes on the day of arrival in our house.
If you arrive outside of the regular check-in times, we can prepare your ski passes in advance.
Ski equipment / ski lessons
We can recommend the following rental companies:
At the valley station Maibrunnbahn.
Next to the Spar supermarket
Opposite the Römerbad thermal baths. Also rents cross-country skiing equipment.
We can recommend the following ski schools:
Ski- und Sportschule Kariner-Wulschnig
The next practice lift is the Bach lift next to the Hotel Kärntnerhof. Either on foot in about 11 minutes, or with the ski bus to the station Touristeninformation.
Link to Google Maps: https://goo.gl/maps/y8puE3UCsmSxcb298
Yes, our tap water is of drinking water quality.
No. We do not offer a bread service.
No. We do not offer any boarding options in our apartments.