FAQ - frequently asked questions

Please take a look at the frequently asked questions about staying in our house. Perhaps your question has already been answered.


Arrival and departure

  • What time can we check in and what time do we have to check out?

    The normal check-in times are Friday, Saturday and Sunday from 4:00 p.m. to 7:00 p.m. In general, the apartments can only be occupied after they have been cleaned.

    If you arrive later, please contact us on +43-664-1315404 or booking@hausamadee.at.

    We ask you to vacate the apartments by 9:30 a.m. at the latest.

  • Are there free parking lots available?

    Yes. For every apartment at least one free parking lot is available directly in front of the house.

  • Can I pay in cash?

    Yes. You can make the final payment in cash on the day of arrival.

  • Do you accept credit or debit cards?

    Yes, normally all VISA, Master and Maestro cards (credit and debit cards) work with our terminal.

  • Can I arrive earlier or later?

    It is possible to move into the apartments after they have been cleaned on the day of arrival.

    If you arrive late, your keys will be left in a key box next to the entrance.

  • What is the key-code for?

    Next to the entrance is a key-box. You can use the box in the following cases:

    • Late arrival - your key will be deposited there

    • Depositing the key for other members of your group during your stay

    • Returning the key if the reception is closed.

Wifi access

  • How are my Wifi credentials?

    You will find your access data in your "Good journey" mail, which you will receive from us 4 days before your arrival.

    The access code is your username and password at the same time!

    The WLAN SSID is: AmadeeGuest

  • How can I connect to the Wifi network?

    When you connect for the first time you will be automatically redirected to a login page.

    Enter your access data there.

    NOTE: Your device must be able to display the login page (webpage), otherwise you will not be able to connect to our network.

Kitchen equipment

Kärnten Card / Sonnenschein Card

Ski passes

  • Where can I buy ski passes?

    You can buy the ski passes in our house on the day of arrival.

    NOTE: Certain promotions (sunshine skiing 30% discount, 1-euro ski pass) are only available in our house.

  • Are photos required for ski passes?

    No, photos are not required to issue ski passes.

  • Are there any offers that include ski passes?

    No, there are no offers with included ski passes. But you can purchase the ski passes on the day of arrival in our house.

    If you arrive outside of the regular check-in times, we can prepare your ski passes in advance.

Ski equipment / ski lessons

General questions