Frequently asked questions

FAQ - frequently asked questions

Booking

• Is a prey-payment required?

  Yes. We can only confirm your booking after the deposit has been paid.

• I paid a deposit - when is the final payment due?

  The final payment is due on the day of arrival. You can pay in cash or by credit or debit card (VISA, MasterCard).

  If you arrive outside of the check-in times, or via contactless check-in, the remaining amount must be paid on the arrival day at the latest. Please transfer the amount due to the bank account stated in your welcome email.

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• What is the cancellation policy?

  For bookings made through our website, cancellations are free of charge up to 30 days before arrival. After this period, a cancellation fee of 30% of the total price will be charged.

• Where can I find the current booking conditions?

  The current booking conditions can be found at:

  https://hausamadee.at/en/booking-conditons

• Can I submit the pre-payment by bank wire transfer?

  Yes. You will receive all payment information after booking with the booking confirmation.

• Can we get an extra bed? I need an extra bed!

  Yes. We can provide an extra bed (folding bed) per apartment for an additional person for € 20.00 per night.
  This includes bed linen and an extra set of towels.

  Please leave a comment when booking if you would like an extra bed.

Arrival and departure

• What time can we check in and what time do we have to check out?

  The apartments are available from 16:00 (4:00 PM) on the day of arrival. Earlier occupancy is only possible once cleaning is completed.
  Your key code grants you access to the building, your booked apartments, and the garage/ski storage room.

  During the winter season, you can purchase ski passes directly at our property between 16:00 and 19:00 on your arrival day.

  If you plan to arrive later, please contact us at +43-664-1315404 or booking@hausamadee.at.

  We kindly ask you to vacate the apartments by 09:30 AM at the latest on the day of departure.

• Are there free parking lots available?

  Yes. For every apartment at least one free parking lot is available directly in front of the house.

• Can I pay in cash?

  Yes. You can make the final payment in cash on the day of arrival.

• Do you accept credit or debit cards?

  Yes, normally all VISA, Master and Maestro cards (credit and debit cards) work with our terminal.

• Can I arrive earlier or later?

  It is possible to move into the apartments after they have been cleaned on the day of arrival.

  If you arrive late, use your key code to get into the apartment.

• What is the key-code for?

  The key code grants you access to your apartment, the main entrance door, and the ski storage/garage.

Wifi access

• How are my Wifi credentials?

  You will find your access data in your "Good journey" mail, which you will receive from us before your arrival.

• How can I connect to the Wifi network?

  When you connect for the first time you will be automatically redirected to a login page.

  After confirming the terms of use, you can use the Wi-Fi.

  NOTE: Your device must be able to display the login page (webpage), otherwise you will not be able to connect to our network.

Apartment equipment

• Do the apartments have a kitchenette or kitchen?

  Yes. All our apartments have fully equipped kitchens including cookware, glasses, cutlery and plates.

• Is there a toaster in the kitchens?

  Yes. Our apartments have toasters in the kitchens.

• Is there a microwave in the kitchens?

  Yes. Our vacation homes have microwaves in the kitchens.

• Is there a dishwasher in the kitchens?

  Yes. Our holiday apartments have dishwashers in the kitchens.

• Is there a washing machine in the apartment?

  No, our apartments do not have a washing machine.

Outdoor area

• Is there covered parking?

  No, unfortunately we cannot offer covered parking.

• Is there an option to sit outside?

  Yes, there's a terrace with seating in the garden on the ground floor in the summer. The apartments on the second floor each have a large balcony with seating.

• Is there a barbecue grill?

  Yes, we provide BBQ grills free of charge (including charcoal). The grills can be used outside on the ground floor.

• Is there a ski storage room? Is there a ski boot dryer?

  There is a lockable room for ski equipment (shared by all apartments).

  There is a separate room for ski boots on the ground floor in the entrance area.
  We do not have a ski boot dryer.

• Is there a wallbox? Can I charge my electric car?

  No, we don't offer charging for electric cars. The nearest public charging stations are located at the Hotel Eschenhof and the Maibrunnbahn parking lot.

Shopping & surrounding area

• How far is the nearest supermarket?

  The nearest supermarkets are located in Bad Kleinkirchheim, approximately 1.3 km from our house.

  Link to Google Maps for directions to the BILLA supermarket:

  https://maps.app.goo.gl/2GzMQUGzETmJUkUX6

  Link to Google Maps for directions to the Spar supermarket:

  https://maps.app.goo.gl/rX9FMJ6pNg1MowZNA

• How far is the nearest bakery?

  The nearest bakery is about 650 m from our house.

  Link to Google Maps for directions to the "Weissensteiner" bakery:

  https://maps.app.goo.gl/YCXu5RgYk4sjSCwL6

• How far is it to the nearest thermal spa?

  The St. Kathrein Thermal Spa is approximately 500 m from our house.

  Link to Google Maps for directions to the St. Kathrein Thermal Spa:

  https://maps.app.goo.gl/L4JFGYPCfQx1EhjCA

• Where can I find the nearest pharmacy?

  The nearest pharmacy is the "Kurapotheke" Bad Kleinkirchheim, approximately 2 km away.

  Link to Google Maps for directions to the "Kurapotheke" Bad Kleinkirchheim:

  https://maps.app.goo.gl/FjSGFTKHa66YeunVA

• Where is the nearest ATM? Where is the nearest bank?

  The nearest ATM is located to the left of the entrance to the St. Kathrein Thermal Spa, approximately 500 meters away.

  The nearest bank is the Raiffeisenbank Nockberge in Bad Kleinkirchheim, approximately 1.6 km away.

  Link to Google Maps for directions to the nearest ATM:

  https://maps.app.goo.gl/fYjJ5AgkTeMJPuWEA

  Link to Google Maps for directions to Raiffeisenbank Bad Kleinkirchheim:

  https://maps.app.goo.gl/Zn9nhi2U3QZHrbo69

Kärnten Card / Sonnenschein Card

• Is the Kärnten Card included?

  Yes. During the summer season, the Kärnten Card is included in our apartment prices.

• Is the Sonnenschein Card included?

  Yes. During the summer and winter season, the Sonnenschein Card is included in our apartment prices.

• How do I get the cards? When are the cards handed over to me?

  In order to issue the cards we need your personal data (name, date of birth). To do this, please fill out the online check-in form. You will receive the link to this via email before arrival or see below.

  Link to the online checkin: To the check-in form

  After checking in online, you will receive an email. The cards (Carinthia and/or Sunshine Card) can then be accessed and activated via the ZEITpass web app (link in the email or below).

  Link to the "ZEITpass" Webapp: To the ZEITpass WebApp

• What data do you need to issue the cards?

  In order to issue the cards fill out the online check-in form. The Link can be found in your welcome Mail or below.

  Please make sure you enter the right arrival and departure dates!

  Link to the online checkin: To the check-in form

• How much does the Kärnten Card cost?

  Depending on the season, the Kärnten Card and/or the Sonnenschein Card are included in the apartment price.

  On behalf of the tourist board, we charge a service fee per adult (over 16 years old) per night.

• Is it a full card inlcuding all offers?

  Yes. The cards issued include all discounts and offers as they are offered on the Kärnten Card and Sonnenschein Card websites. You can find more details about the offers in the following links.

  Information on the Kärnten Card:
  Summer program: https://www.kaerntencard.at/sommer/en

  Information on the Sonnenschein Card:
  Sonnenschein Card: Discover Bad Kleinkirchheim

• How long is the Kärnten / Sonnenschein Card valid?

  The Kärnten Card and/or Sonnenschein Card is valid for the duration of your stay in our house.

• How many cards are issued?

  One card is issued per person - also for accompanying children or teenager.

  Children aged 0-6 are excluded, as they are included in the cards of their parents and/or grandparents. For children up to 6 years old, there are cards for self-expression:

  Children's Carinthia Card for self-expression

• My son/daughter is only X years old - will he/she receive a card?

  Yes. A card will be issued for each arriving person who lives in our house.

  Children aged 0-6 are excluded, as they are included in the cards of their parents and/or grandparents. For children up to 6 years old, there are cards for self-expression:

  Children's Carinthia Card for self-expression

Ski passes

• Where can I buy ski passes?

  You can buy the ski passes in our house on the day of arrival.

  NOTE: Certain promotions (sunshine skiing 30% discount, 1-euro ski pass) are only available in our house.

• Are photos required for ski passes?

  No, photos are not required to issue ski passes.

• Are there any offers that include ski passes?

  No, there are no offers with included ski passes. But you can purchase the ski passes on the day of arrival in our house.

  If you arrive outside of the regular check-in times, we can prepare your ski passes in advance.

Ski equipment / ski lessons

• Where can I rent ski equipment?

  We can recommend the following rental companies:

  Intersport:
  At the valley station Maibrunnbahn.
  https://www.intersportrent.at/skirent-bad-kleinkirchheim/intersport-rent-bad-kleinkirchheim_12582

  Hervis:
  Next to the Spar supermarket
  https://www.alpinresorts.com/en/ski-rental/partner-hervis/austria/carinthia/bad-kleinkirchheim

  Sport 2000:
  Opposite the Römerbad thermal baths. Also rents cross-country skiing equipment.
  https://www.sport2000rent.com/en/skirental/dealer/sportcenter

• Which ski schools are there?

  We can recommend the following ski schools:

  Ski- und Sportschule Kariner-Wulschnig
  https://www.skischool-bkk.com/

  Skischule Brunner
  https://www.skischule-brunner.at/en/

• Where is the nearest practice lift?

  The next practice lift is the Bach lift next to the Hotel Kärntnerhof. Either on foot in about 11 minutes, or with the ski bus to the station Touristeninformation.

  Link to Google Maps: https://goo.gl/maps/y8puE3UCsmSxcb298

General questions

• Is the tap water drinkable?

  Yes, our tap water is of drinking water quality.

• Is there a bread service?

  No. We do not offer a bread service.

• Is there a breakfast service?

  No. We do not offer any boarding options in our apartments.